RETURN POLICY

Shandybakz.com requires contact within 7 business days by the customer if there are any errors in the order or if the goods are damaged. The customer is required to call or email Shandybakz to receive an RGA return authorization number so the products can be tracked and appropriately marked once they are received at our facility. The customer has 2 weeks to return item to Shandybakz.com once the authorization number is given. All returned items will be inspected by a production team member and issued a refund based on the results of the inspection. A customer may be subject to a restocking fee.

All returned items must be repacked and returned in their original packaging for protection. The customer is responsible for any damage that occurs during return shipment. Damaged returns will not be refunded and customer must file a claim with the carrier. Packages being returned should be insured by you for your protection. Initial and return shipping costs will not be refunded.

Please allow 1-2 weeks to process your return and refund. We can only provide credit for the item price. Shipping costs are not refundable.

We cannot accept returns for custom displays and customized products, including orders with custom text, imprinting or graphics.